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Live Chat Enhancement | Chat Routing, Agent Transfer & Notifications | Live Chat Management | Helpdesk Chat | Advanced Live Chat Operations | Broadcasting & Notifications | Custom Chat Notifications | Visitor Tracking

Smart Chat Broadcasting, Agent Transfers, and Custom Notification Sounds.

₹ 4,700.00

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Author	Serynto Technologies
Technical Name	`st_live_chat_enhancement`
License	OPL-1
Versions	18.0 19.0

Last Updated : 20 MAY 2026 (v19.0.0.1.0)

Live Chat Enhancement

Never miss an incoming customer chat with call-style notifications, chat ownership controls, and team collaboration features for Odoo 19.

Transform Odoo Live Chat into a true customer support and CRM communication platform. Instead of a simple notification, incoming visitor chats trigger a persistent call-style ringtone that continues until a team member accepts or rejects the conversation.

The module introduces chat assignment, transfer workflows, ownership controls, and advanced search capabilities, ensuring customer inquiries are handled by the right person from the very first message.

Why Use This Module?

Never Miss Chats

When a website visitor starts a conversation, the assigned team receives a continuous ringtone similar to an incoming phone call.

Clear Chat Ownership

Once a chat is accepted, it becomes assigned to that team member, preventing multiple agents from responding simultaneously and creating confusion for the customer.

Smart Chat Transfer

Support agents can transfer conversations to another team member when specialized knowledge or department-specific assistance is required.

Improved Team Collaboration

Transferred chats generate a new incoming notification for the receiving team member, who can accept or reject the chat assignment.

Fast Responses

The call-style notification system encourages immediate action and reduces the risk of unattended website visitors.

Common Use Cases & Benefits

Common Use Cases

Assign incoming leads to the appropriate salesperson and prevent duplicate responses from multiple team members.
Route technical, billing, or product-related inquiries to the correct specialist while maintaining ownership and accountability.
Ensure every chat has a clearly responsible team member from start to finish.
Transfer conversations to supervisors or specialized departments without losing chat history or customer context.

Benefits

Increases response rates for incoming website chats.
Reduces missed sales opportunities.
Prevents multiple agents from responding to the same visitor.
Creates clear ownership and accountability.
Improves customer experience with faster responses.
Simplifies chat routing and escalation processes.
Helps support and CRM teams work more efficiently.
Makes Odoo Live Chat behave more like a professional call-center solution.

How it works

A website visitor starts a Live Chat.
Assigned team members receive a persistent call-style notification with ringtone.
3. A team member can: * Accept the chat * Reject the chat
Once accepted, the chat becomes assigned to that user.
Only the assigned user can communicate with the customer.
If necessary, the chat can be transferred to another team member.
The receiving user receives a new ringtone notification and can accept or reject the transfer.
All conversations can be searched using the customer's email address.