Refund & Return Policy

Due to the nature of digital products, software services, SaaS subscriptions, and development work, refunds and returns are limited and subject to the conditions mentioned below.

All refund decisions shall be made solely by the company after reviewing the request and purchase history.

The following purchases are strictly non-refundable and non-returnable:

A. Odoo Apps / Digital Products

All Odoo modules, custom apps, themes, plugins, connectors, downloadable files, and digital products are non-refundable once:

• Delivered
• Downloaded
• Installed
• Accessed
• Shared with the customer

No return or exchange is available for digital products.

B. SaaS Services

All SaaS subscriptions, hosting services, cloud environments, managed instances, server subscriptions, maintenance subscriptions, or recurring software access services are non-refundable once activated.

This includes:

• Monthly subscriptions
• Yearly subscriptions
• Trial-to-paid upgrades
• Renewal payments

C. Custom Development Already Started

Refunds are not applicable once:

• Development work has started
• Resources have been assigned
• Project planning has begun
• Internal setup/configuration has started

Time spent on analysis, meetings, planning, communication, debugging, deployment, or support is considered billable work.

Refunds for service packages may be considered only under limited conditions.

A refund request may be approved ONLY IF:

• The request is submitted within the eligible refund timeline
• No significant work has started
• No substantial resources were assigned
• No delivery/milestone has been completed

Refund requests for service packages must be submitted within:

• 7 calendar days from purchase date
  OR
• Before work begins (whichever occurs first)

After this period, the purchase becomes non-refundable.

If work has partially started, the company may:

• Deduct charges for completed work
• Deduct resource allocation costs
• Deduct management/planning hours
• Deduct payment gateway and processing fees

Only the remaining balance, if any, may be refunded.

Refunds shall NOT be issued in the following situations:

• Change of mind
• Business closure
• Delay caused by client
• Lack of technical knowledge
• Compatibility issues already mentioned
• Client unavailable for communication
• Scope misunderstanding after purchase
• Failure to provide requirements
• Project cancellation by client after work begins
• Delay due to third-party APIs or services
• Hosting/server issues outside company control
• Odoo core limitations
• Version incompatibility not advertised as supported
• Client dissatisfaction without valid technical issue
• Customizations requested outside agreed scope

The client is fully responsible for:

• Providing complete requirements
• Explaining expected workflow
• Sharing credentials/access on time
• Reviewing deliverables promptly

Refunds will not be issued due to incomplete or unclear requirements from the client side.

Once any of the following occurs, no refund shall be applicable:

• Code delivery
• Git/repository access shared
• Server deployment completed
• Module installation completed
• Credentials/access shared
• Milestone approved
• Work report delivered

The customer agrees not to initiate fraudulent chargebacks or payment disputes without first contacting the company for resolution.

If a chargeback is initiated:

• Services may be suspended immediately
• Access may be revoked
• Licenses may be terminated
• Legal recovery action may be initiated where applicable

The company reserves the right to submit:

• Agreements
• Chat history
• Delivery records
• Logs
• Work reports
• Time tracking
• Email communication

as evidence in dispute resolution.

Approved refunds shall be processed within:

• 7–15 business days

depending on:

• Payment gateway
• Banking partner
• Transaction method

Processing fees may be deducted where applicable.

Clients may request cancellation before work starts.

Once development or implementation work begins:

• Cancellation does not guarantee refund
• Work already completed remains payable

SaaS subscriptions may be cancelled anytime.

However:

• No prorated refund
• No refund for unused duration
• Access remains active until subscription expiry

unless otherwise agreed in writing.

The company reserves the sole right to:

• Approve
• Reject
• Partially approve

any refund request based on internal review.

To request a refund, clients must contact the company through official communication channels with:

• Order ID
• Invoice/payment proof
• Reason for request
• Supporting details

Incomplete requests may be rejected.

The company reserves the right to modify this Refund & Return Policy at any time without prior notice.

Updated policies become effective immediately upon publication on the website.

This Refund & Return Policy shall be governed by the laws of India.

Any disputes arising under this policy shall be subject to the jurisdiction of the courts located in Surat, Gujarat.