Privacy Policy & Conditions of Use

Serynto Technologies (“Company”, “we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of your personal and business data.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you:

• Access or use our website (serynto.com)
• Purchase or use our products and services
• Register for or use our SaaS platform (including invoicing systems)
• Communicate with us through any channel

By accessing or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, you must discontinue use of our services immediately.

This policy applies to:

• Website visitors
• Registered users
• Customers and business clients
• End-users of our SaaS platform

This policy applies regardless of the device or method used to access our services.

We process personal data in accordance with applicable laws, including but not limited to:

• Information Technology Act, 2000 (India)
• IT Rules, 2011 (Sensitive Personal Data)
• Digital Personal Data Protection Act, 2023 (DPDP Act)
• GDPR (where applicable)
• UK Data Protection Laws
• Canadian privacy laws
• Applicable U.S. state privacy laws

Where multiple laws apply, we follow the stricter standard.

We collect only the information necessary to operate, improve, and secure our services.

A. Information Provided by You

• Full name
• Email address
• Phone number
• Billing and shipping address
• Account credentials (username, password)
• Business information (company name, GST, tax details)
• Communication preferences
• Support queries and correspondence

B. Financial & Transaction Data

• Payment details (processed securely via third-party gateways such as Razorpay)
• Purchase history
• Subscription and billing records
• Invoice data

Note: We do not store full card details. Payment processing is handled by certified third-party providers.

C. Automatically Collected Data

• IP address
• Device identifiers
• Browser type and version
• Operating system
• Usage patterns and interactions
• Date/time stamps and logs
• Approximate geolocation

D. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain sessions and authentication
• Improve performance and usability
• Analyze traffic and behavior
• Support advertising and remarketing (where applicable)

Users may disable cookies through browser settings; however, this may affect functionality.

E. Social Login Data

If you use third-party login providers (e.g., Google, Facebook), we may receive:

• Name
• Email
• Profile data permitted by the provider

We do not control how these providers handle your data.

We process your data strictly for legitimate and defined purposes:

• Service delivery and account management
• Payment processing and invoicing
• Customer support and communication
• Platform improvement and analytics
• Security, fraud detection, and risk mitigation
• Legal and regulatory compliance
• Marketing and promotional communication (only with consent)

We do not use your data for unlawful profiling or automated decision-making that produces legal consequences without safeguards.

We rely on one or more of the following legal bases:

• Your explicit or implied consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests (balanced with your rights)
• Protection of vital interests

You may withdraw consent at any time, subject to legal limitations.

We do not sell, rent, or trade your personal data.

We may disclose your information only when necessary:

To Service Providers

• Payment processors (e.g., Razorpay)
• Cloud hosting providers (AWS, GCP, Azure, Odoo)
• IT and analytics service providers

For Legal Reasons

• Compliance with legal obligations
• Court orders, subpoenas, or regulatory requests
• Protection of rights, property, or safety

Business Transfers

Mergers, acquisitions, restructuring, or asset sales

All third parties are contractually obligated to maintain confidentiality and data protection standards.

Your data is stored on secure cloud systems:

• Preferably within India
• Or in jurisdictions with adequate data protection safeguards

Data Segregation

• Logical separation of customer data
• Role-based access controls
• No unauthorized cross-access between users

We implement industry-standard safeguards, including:

• SSL/TLS encryption
• Encrypted storage (where supported)
• Password hashing and salting
• Role-based access control (RBAC)
• Multi-factor authentication (where applicable)
• Firewalls and intrusion detection systems
• Continuous monitoring and periodic audits

Despite these measures, no system is completely secure. Users acknowledge and accept inherent risks of internet-based services.

We retain data only as long as necessary:

• Active accounts: for the duration of usage
• Financial records: minimum 6–8 years (as per Indian law)
• Legal obligations: as required by applicable regulations

After this period, data is securely deleted or anonymized.

• Automated daily backups
• Backup retention policies (7–30 days or as required)
• Disaster recovery systems in place
• Regular testing of recovery procedures

Upon verified request:

• Data is deleted within a reasonable timeframe (typically within 30 days)

Exceptions include:

• Legal compliance requirements
• Fraud prevention or dispute resolution
• Tax and audit obligations

Users agree to:

• Provide accurate and complete information
• Maintain confidentiality of login credentials
• Notify us of unauthorized account access
• Use services lawfully

We are not responsible for issues arising from user negligence or misuse.

We do not knowingly collect or process data of individuals under 18 years of age.

If such data is discovered, it will be promptly deleted.

Depending on your jurisdiction, you may have the right to:

• Access your data
• Correct inaccuracies
• Request deletion
• Withdraw consent
• Restrict or object to processing
• Request data portability
• Opt out of marketing

Requests can be made via: sales@serynto.com

We may verify your identity before processing requests.

We do not currently respond to Do Not Track (DNT) signals.

We honor Global Privacy Control (GPC) signals where legally required.

We comply with region-specific laws where applicable, including:

• GDPR (EU/UK)
• Canadian privacy laws
• Australian/New Zealand privacy frameworks
• U.S. state privacy laws

Our platform may contain third-party links.

We are not responsible for their content or privacy practices.

In the event of a data breach:

• Immediate investigation and containment
• Notification to affected users (where required)
• Reporting to authorities as per applicable law

While we implement strong security practices, we do not guarantee absolute security.

To the fullest extent permitted by law, we are not liable for:

• Unauthorized access beyond our reasonable control
• Cyberattacks, hacking, or force majeure events
• User negligence or misuse

We reserve the right to update this policy at any time.

Changes will be:

• Posted on this page
• Effective immediately unless stated otherwise

Continued use of services constitutes acceptance of updated terms.

Serynto Technologies

C-303, Apple Harmony

Surat, Gujarat – 394105

India

📧 Email: sales@serynto.com

You may:

• Request access, correction, or deletion of your data
• Withdraw consent
• Raise complaints

by contacting us directly via email.