CASE STUDY 8

Building a Complete Food Delivery Ecosystem with Odoo

How Lunch At Desk built a comprehensive food delivery platform using Odoo, integrating POS Self-Order, delivery management, and customer portals.

40%

Increase in Order Efficiency

Integrated Modules

100+

Daily Active Deliveries

24/7

Real-time Order Tracking

99.5%

Order Accuracy Rate

PROJECT OVERVIEW

Lunch At Desk is a comprehensive food delivery ecosystem built entirely on Odoo 19. The platform connects restaurants with customers through multiple ordering channels, manages delivery operations with real-time tracking, and provides seamless integration between POS systems, customer portals, and delivery logistics. The solution handles everything from customer registration and service location management to order processing, delivery scheduling, and post-delivery feedback.

THE CHALLENGE

The client needed to build a complete food delivery platform that could handle multiple restaurant locations, manage complex delivery logistics, and provide a seamless customer experience. Key challenges included: integrating POS Self-Order systems with custom attribute limitations, managing service locations with specific delivery schedules, creating customer portals for order tracking, implementing delivery driver management with real-time GPS tracking, and ensuring seamless integration between all components while maintaining high performance during peak hours.

OUR SOLUTION

Serynto developed a modular Odoo-based solution with 6 key modules: Service Location Management for handling multiple restaurant locations and delivery zones, Custom POS Self-Order with attribute limitations for complex menu configurations, Customer Portal for order tracking and account management, Delivery Driver Portal with Google Maps integration, Restaurant Website theme for online presence, and Backend Theme enhancements for improved user experience. The solution features real-time order synchronization, automated delivery slot management, GPS-enabled route optimisation, and comprehensive reporting dashboards.

OUR PROCESS

Requirements Analysis Analyzed food delivery workflows and identified key integration points between POS, delivery, and customer systems.

Module Architecture Design Designed 6-module architecture with Service Location Management as the core component for multi-location support.

POS Self-Order Customisation Developed custom attribute limitations and order history features for enhanced customer ordering experience.

Delivery Management System Built driver portal with GPS tracking, batch delivery optimisation, and real-time status updates.

Customer Portal Development Created comprehensive portal for order tracking, delivery management, and account administration.

Integration & Testing Integrated all modules with extensive testing for peak load scenarios and edge cases.

Deployment & Training Deployed across multiple locations with comprehensive staff training and documentation.

TECHNOLOGY STACK

Odoo 19 Python PostgreSQL JavaScript Google Maps API REST APIs POS Self-Order Website Builder Portal Framework

" The Lunch At Desk platform transformed our restaurant operations. We've seen a 40% increase in order efficiency and our customers love the seamless ordering experience. "

Sarah Chen Operations Director, FoodTech Solutions

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